UNBLUR SUPPORT

How can we help?

Find quick answers below, or send us an email if you need a hand.

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Frequently asked questions

What does Unblur Status do?

Unblur Status prepares an iPhone video before you post it to Status. It can optimize the video format, split a long video into ordered parts, and save or share the prepared result.

Does Unblur upload my videos?

No. Video preparation happens locally on your iPhone. Selected videos are not uploaded to an Unblur server for processing.

Will Unblur guarantee that my Status stays HD?

No app can control all processing performed by a third-party platform after upload. Unblur prepares the file before posting, but it does not guarantee the platform’s final output.

What happens to my original video?

Your original video remains unchanged.

How do I split a long video?

Choose your video in the app, select the long-video option and your preferred segment length, then make it Status-ready. Unblur creates ordered parts that you can save to Photos or share.

How many videos can I prepare for free?

You receive 3 successful video exports free.

What is Unblur Pro?

Unblur Pro unlocks unlimited usage for $7.99 lifetime. You pay once—there is no subscription.

How do I restore Unblur Pro?

Purchases are associated with the relevant Apple Account. Make sure that account is in use, then choose Restore Purchase in the app where necessary.

I purchased Pro but it isn’t showing. What should I do?

Reopen the app, confirm that you are using the relevant Apple Account, then use Restore Purchase. If it is still unavailable, contact support.

Something isn’t working.

Email support@unblurstatus.app with the troubleshooting details listed below, and we’ll help.

Help us understand the issue

When contacting support, please include:

  • Unblur Status app version
  • iPhone model
  • iOS version
  • A clear description of what happened

Protect your privacy. Please do not email private or sensitive videos unless support specifically requests one and you are comfortable sharing it.